THERAPY™ FAQs

What is THERAPY™?

THERAPY™ is where science meets stillness — an integrated neuroscience and recovery centre devoted to recalibrating the human nervous system.
Drawing on both clinical precision and restorative practice, THERAPY™ unites evidence-based physical and psychological treatments — from Cryotherapy and Hyperbaric Oxygen Therapy to ExoMind™ neuro-stimulation, Physiotherapy, and Psychotherapy — within a single, carefully designed environment.
The result is not just recovery, but regulation: a space where the mind, body, and gut–brain axis align to restore clarity, resilience, and emotional equilibrium.

Do I need a membership to visit?

No. You can visit casually or purchase any of our Packages.
However, memberships offer the best value, exclusive benefits, and access to the Outdoor Recovery Lounge and Pulsetto™ vagus-nerve regulation after treatments.

What are the benefits of becoming a member?

Memberships provide structure and consistency for both physical and emotional regulation.
All members receive:

Priority booking across all services

Complimentary hydrogen charcoal water and seasonal fruit

Access to the private Outdoor Recovery Lounge after each session

Use of the Pulsetto™ vagus-nerve regulator to extend post-session relaxation

Discounts on café, retail

Can non-members use the Outdoor Lounge?

No. The Outdoor Lounge and Pulsetto™ devices are reserved exclusively for THERAPY™ members to maintain privacy, calm, and a consistent recovery experience.
Corporate and private bookings can access the space by prior arrangement.

How do memberships work?

Memberships are billed weekly or monthly and renew automatically every three months.
Each tier includes a set number of weekly visits or unlimited access depending on the level chosen.
There is a three-month minimum term, after which memberships continue month-to-month with 14 days’ notice to cancel.
Memberships can also be paused for up to four weeks per year for travel or illness.

What’s the difference between a Package and a Membership?

Packages are prepaid bundles of specific sessions — such as Cryotherapy or Hyperbaric Oxygen — and never expire.
Memberships are ongoing, multi-therapy programs offering better value, consistency, and access to exclusive spaces and technologies.

Do Packages expire?

Yes. All THERAPY™ Packages have a 12month expiry and can be shared between family or friends.

Each package is released in limited numbers to preserve the quality of care and availability for members.

What happens during my first visit?

When you arrive, you’ll be welcomed into the space and guided through a grounding transition into your session. You’ll be offered essential oils and Pulsetto stimulation to gently activate the vagus nerve and help your body begin to relax.

You’ll then complete a personalised intake, so we can tailor each session specifically to your goals — whether that’s reducing anxiety, improving sleep, enhancing focus, or supporting overall nervous system balance.

Your first visit also includes a complimentary Technogym Body Scan (for all members), giving us valuable insights to personalise your care from the very beginning.

Are your therapies safe?

Yes. All services are clinically tested and supervised by qualified staff.
Cryotherapy, PEMF, and Hyperbaric Oxygen have strong safety records when used appropriately.
Our Psychotherapists and Physiotherapists are fully accredited and operate under strict professional standards.

Do you offer corporate or group experiences?

Yes. We offer guided Corporate Hot + Cold Circuits and Wellness Mornings for teams of 4–20 participants.
Each includes temperature therapies, breathwork, and education on stress resilience.
Corporate events include Outdoor Lounge access and Pulsetto™ vagus-nerve regulation for group relaxation.

VIEW PACKAGES HERE

Do you offer Gift Cards?

Yes. Gift Cards are available and can be redeemed for any therapy, Cryotherapy, or Packages.
All gifts include Lounge access and a complimentary Pulsetto™ vagus-nerve regulation session after treatment.

Are therapies suitable for everyone?

Most treatments are suitable for the general population.
Certain services (such as Cryotherapy, IV Therapy, or Hyperbaric Oxygen) may not be recommended during pregnancy or for clients with cardiovascular conditions.

Can I freeze or cancel my membership?

Yes. Memberships may be paused for up to four weeks per year with written notice, or cancelled with 14 days’ notice after the initial three-month term.

What should I bring to my session?

  • Please wear comfortable clothing suitable for recovery therapies.

    For Ice Bath, Sauna, PBM Bed, Cryotherapy and HOCATT sessions, we recommend bringing bathers if you feel more comfortable doing so.

    We provide towels, robes and slippers for your comfort.

Do you have showers and changing facilities?

Yes. Private change rooms, showers, and full amenities are available for all clients and members.

Is parking available?

Yes. Complimentary on-site parking is available for members and guests.

Where is THERAPY™ located?

Our flagship centre is located in Eltham, Victoria, with parking directly accessible from the main entrance.

How do I book?

Bookings can be made online via our website, where members can manage their schedule, sessions, and progress reports.

Can I speak to someone before booking Psychology or Clinical Services?

Yes. Our client care team can arrange a short pre-consultation call to help determine whether Psychology, Physiotherapy, or another program best suits your goals.

Email hello@therapy.com.au or call the centre directly.

Do you offer medical or clinical referrals?

THERAPY™ operates as an evidence-based wellness and recovery centre, not a medical clinic.
Our practitioners including registered psychologists and Physiotherapists — work collaboratively with healthcare professionals to complement your broader care.

What if I’m new to all of this?

You’re in the right place. Your first session is designed to be exploratory and supportive.
Our team will guide you step-by-step, explaining every modality and helping you find the right balance between physical and emotional therapies.

Still have questions? We’d love to hear from you.

THERAPY will be in contact within 24 hours of receiving your inquiry